Shipping & Delivery Policy

Last updated: April 10, 2026

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered by Ocean Liquidation (“we”, “us”, “our”). By placing an order with us, you agree to the terms outlined in this Policy. If you have any questions before placing your order, please contact us at sales@oceanliquidation.com or +1 (253) 232-2700.

1. Service Area

Ocean Liquidation primarily ships wholesale liquidation pallets and truckloads to all 50 states within the United States of America, as well as internationally to buyers in over 150 countries worldwide. We are proud to offer one of the most accessible and far-reaching delivery networks in the wholesale liquidation industry.

Please note that certain remote locations, islands, limited-access areas, or destinations with restricted freight access may not be fully serviceable through our standard shipping arrangements, or may be subject to additional freight surcharges. This includes but is not limited to remote rural areas not served by standard freight carriers, islands and offshore territories requiring special freight arrangements, locations with restricted vehicle or truck access, and areas subject to local shipping or import restrictions.

If you are unsure whether we can deliver to your specific address — particularly for international orders or remote locations — please contact us before placing your order so we can confirm serviceability and provide an accurate freight quote.

2. Order Processing Times

Orders are typically processed for shipment within 2 to 4 business days after payment has been received and fully cleared. Once your payment is confirmed, our warehouse team prepares your pallet, verifies inventory, and schedules freight pickup with our carrier partners. After your pallet is picked up by the freight carrier, you will receive your tracking number and shipment details by email.

Please note that business days do not include weekends (Saturday and Sunday) or public holidays. During peak periods or high order volumes, processing times may be slightly extended. We will notify you by email if your order is subject to any processing delays.

3. Shipping Methods & Carriers

All wholesale pallet and truckload orders from Ocean Liquidation are shipped via professional LTL (Less Than Truckload) or FTL (Full Truckload) freight carriers, selected based on your delivery destination, pallet size, weight, and cost efficiency. We work with a network of trusted, licensed freight carriers across the United States and internationally.

All shipments — domestic and international — include real-time tracking and full cargo insurance for the duration of transit. Ocean Liquidation reserves the right to select the most appropriate carrier for each shipment based on operational requirements. Carrier selection is at our sole discretion and is made to ensure the safest and most cost-effective delivery for our customers.

4. Freight Delivery Requirements

Because all of our orders are shipped as full pallets via freight carriers, there are specific delivery requirements that buyers must be aware of and comply with before placing an order.

The buyer is responsible for providing a valid commercial or residential address that is accessible by a standard freight delivery truck. A loading dock, forklift, or pallet jack is strongly recommended at the delivery location for safe and efficient unloading. If none of this equipment is available, lift-gate service can be arranged at an additional fee — please request this at checkout or contact us before your order is shipped.

The buyer must also ensure that delivery trucks can safely access the delivery address, including adequate road width, vehicle clearance, and the absence of obstacles that would prevent freight delivery. Someone must be present at the delivery address to sign for and receive the shipment, as unattended deliveries are not possible for freight pallet orders.

If a shipment cannot be delivered due to access issues, an incorrect address, lack of a receiver, or refusal to accept delivery, the buyer may be held responsible for all re-delivery, storage, and return freight fees charged by the carrier. Ocean Liquidation will not absorb costs arising from buyer-related delivery failures.

5. Shipping Costs, Surcharges & Taxes

Shipping costs are calculated based on the destination, pallet weight, dimensions, and the specific freight carrier used. Shipping fees will be clearly communicated during the checkout process or via a custom freight quote provided by our team before your order is finalized.

In addition to standard freight rates, the following surcharges may apply and are the buyer’s sole responsibility if requested or required: lift-gate service for residential deliveries or locations without a loading dock; residential delivery surcharges applied by carriers for deliveries to home addresses; limited-access surcharges for deliveries in areas with restricted vehicle access; delivery appointment fees when a specific time window must be pre-scheduled; inside delivery charges if the buyer requests the pallet to be moved beyond the standard delivery point; and re-delivery fees if the carrier must attempt delivery more than once due to buyer unavailability.

All applicable taxes, duties, import fees, and local levies are entirely the buyer’s responsibility and must be paid in accordance with the laws and regulations of the destination country or state. Ocean Liquidation does not pre-pay or reimburse any import duties or customs fees for international orders.

For a custom freight quote — particularly for large orders, truckloads, or international deliveries — please contact us at sales@oceanliquidation.com or +1 (253) 232-2700 prior to placing your order.

6. International Shipping

Ocean Liquidation offers door-to-door worldwide delivery to buyers in over 150 countries. All international shipments include real-time tracking from our warehouse to your door, full cargo insurance for the duration of transit, coordination with licensed international freight forwarders and carriers, and complete shipping documentation including commercial invoices and packing lists.

International buyers are solely responsible for all import duties, customs fees, and VAT applicable in their country; compliance with their country’s import regulations for the specific product categories ordered; any costs associated with customs holds, inspections, or delays caused by local authorities; and providing accurate and complete customs information at the time of order.

We strongly recommend that international buyers research the import regulations and duties applicable to liquidation merchandise in their destination country before placing an order. Ocean Liquidation is happy to provide product descriptions and documentation to assist with customs clearance upon request.

7. Delivery Appointments & Transit Times

Many LTL and FTL freight shipments require a pre-scheduled delivery appointment. Once your order has been dispatched, the freight carrier may contact you directly using the phone number provided at checkout to arrange a suitable delivery time window. It is the buyer’s responsibility to ensure that contact details provided at checkout are accurate, to respond to carrier appointment requests promptly, and to be present at the delivery location at the agreed time.

Estimated transit times after dispatch are as follows: domestic US standard deliveries typically take 3 to 7 business days; domestic US remote or limited-access areas may take 5 to 10 business days; Canada typically takes 5 to 10 business days subject to customs clearance; Europe typically takes 7 to 14 business days subject to customs clearance; and the rest of the world typically takes 10 to 21 business days depending on country and routing.

All transit times are estimates only and are not guaranteed delivery dates. Delays may occur due to weather conditions, carrier capacity issues, customs processing, peak freight seasons, or other circumstances beyond Ocean Liquidation’s control. We are not liable for any indirect losses, lost income, or consequential damages caused by shipping delays.

8. Inspection at Delivery & Damage Reporting

Ocean Liquidation takes great care in packing and securing all pallets for transit. However, in the event that freight damage occurs, it is essential that you follow the correct process to protect your rights.

Upon delivery, you must inspect the pallet and packaging before signing the delivery receipt or Bill of Lading (BOL). If you observe any visible damage to the pallet, wrapping, boxes, or individual items, clearly note the damage on the delivery receipt before the driver leaves and take clear photographs and video of all damage including the pallet, outer packaging, and damaged items. Do not refuse delivery unless the pallet is severely or completely destroyed — accepting a damaged shipment with documented notes on the BOL is the correct process for initiating a freight claim.

Visible damage or wrong pallets received must be reported to us within 24 hours of delivery. Concealed damage discovered after unpacking must be reported within 48 hours of delivery. To report damage, contact us at sales@oceanliquidation.com with your order number, photos or videos, and a written description of the issue. Claims submitted after these deadlines may not be eligible for resolution.

Do not discard any packaging materials, damaged items, or pallets until your damage claim has been fully resolved, as original packaging is required for freight carrier claims processing.

9. Risk of Loss

Risk of loss or damage to your order transfers to the buyer at the moment the shipment is picked up by the freight carrier from our facility or partner warehouse. While Ocean Liquidation includes cargo insurance on all shipments, compensation from freight claims is not guaranteed and depends on the nature of the damage and carrier liability terms. Ocean Liquidation will assist buyers in filing freight damage claims where applicable but is not responsible for losses arising from carrier negligence or force majeure events once the shipment has left our facility.

We recommend that buyers placing large or high-value orders consider obtaining additional cargo insurance for full peace of mind. Please contact us if you would like to discuss insurance options.

10. Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, or cannot be delivered due to a buyer-related issue — including an incorrect address, no receiver present, failure to respond to carrier appointment requests, or unpaid surcharges — the buyer may be charged for round-trip freight costs as billed by the carrier, as well as any additional storage fees. Ocean Liquidation will not issue a refund for the original order until the goods have been returned to our facility and inspected. Any decision to reship or issue a refund is at our sole discretion and will exclude all non-recoverable freight and handling fees.

11. Local Pickup

Local pickup from our facility may be available for buyers located near our warehouse. Please contact us before placing your order to confirm availability and schedule a pickup time. The buyer is responsible for bringing a suitable vehicle capable of safely transporting the pallet and any equipment needed for loading. Risk of loss transfers to the buyer at the moment the pallet is loaded onto the buyer’s vehicle at our facility. Local pickup orders do not incur freight charges.

12. Contact Us

For questions about this policy, custom freight quotes, delivery requirements, or to report a shipping issue, please contact our team:

Ocean Liquidation Email: sales@oceanliquidation.com Phone: +1 (253) 232-2700 Address: 121 N Rouse Ave, Bozeman, MT 59715, USA

Ocean Liquidation reserves the right to update or modify this Shipping & Delivery Policy at any time. Changes take effect upon publication on this page. Continued use of our website after any changes constitutes acceptance of the updated Policy.