Refund & Returns Policy

This Refund & Returns Policy explains how returns, refunds, and order issues are handled for all purchases made from Ocean Liquidation (“we”, “us”, “our”). By placing an order with Ocean Liquidation, you confirm that you have read, understood, and accepted the terms of this Policy in full. If you have any questions before purchasing, please contact us at sales@oceanliquidation.com or +1 (253) 232-2700.

1. All Sales Are Final — AS-IS Liquidation

All pallets, truckloads, and liquidation merchandise sold by Ocean Liquidation are sold AS-IS / WHERE-IS with no standard returns, cancellations, or refunds once an order has been placed and payment has been received and confirmed.

This is an industry-standard policy for wholesale liquidation merchandise. Our inventory consists of overstock, shelf pulls, customer returns, open-box items, and tested units sourced from major U.S. retailers. As such, individual items within a pallet may show signs of prior handling, packaging damage, missing accessories, cosmetic wear, or functional issues. This variability is already accounted for and reflected in the deeply discounted wholesale pricing offered on every listing.

By completing your purchase, you acknowledge and accept the inherent risks and variability associated with buying liquidation merchandise. We strongly encourage all buyers — particularly first-time pallet buyers — to review product listings, condition descriptions, and this Policy carefully before placing an order. Please purchase only if you fully understand and accept the nature of liquidation buying.

2. Limited Exceptions to the All-Sales-Final Policy

Ocean Liquidation recognizes two narrow, specific circumstances under which a claim may be reviewed and a resolution considered. These exceptions are strictly limited to the following:

a) Verified Freight Damage

Damage that demonstrably occurred during transit and can be verified through freight carrier documentation and photographic or video evidence. This applies to both visible damage observed at the time of delivery and concealed damage discovered immediately after unpacking.

b) Major Shipping Error

You received a completely different pallet or truckload from what was ordered, or there is a significant and verifiable discrepancy in the quantity of pallets shipped relative to your confirmed order — for example, receiving two pallets when three were paid for.

The following situations are explicitly not considered valid grounds for a refund, return, or claim under these exceptions:

  • Minor variations in the product mix or assortment within a pallet
  • Individual items within a pallet that are damaged, missing parts, or unsellable — this is a normal and expected characteristic of liquidation inventory and is reflected in the overall pallet pricing
  • Dissatisfaction with the overall resale value or resale results achieved from the pallet
  • Receiving fewer high-value items than expected within a mixed merchandise pallet
  • Any condition variations that were disclosed or reasonably implied in the product listing

3. How to Report Shipping Damage or a Major Shipping Error

To be eligible for review under the limited exceptions described in Section 2, you must follow the steps below precisely and within the required timeframes. Failure to comply with these requirements may prevent Ocean Liquidation from pursuing a freight claim on your behalf and may disqualify your submission from consideration.

Step 1 — Inspect before signing. Upon delivery, inspect the pallet, outer packaging, and wrapping thoroughly before signing the delivery receipt or Bill of Lading (BOL). If you observe any visible damage, clearly note it on the delivery receipt before the driver departs.

Step 2 — Document everything. Take clear, detailed photographs and video of all visible damage, including the full pallet from multiple angles, all affected outer packaging, individual damaged items, and any carrier labels or markings.

Step 3 — Do not discard packaging. Retain all original packaging materials, boxes, wrapping, and damaged items until your claim has been fully resolved. Discarding packaging before a claim is closed may void your eligibility.

Step 4 — Contact us within the required timeframe. Submit your claim in writing to sales@oceanliquidation.com within the following deadlines:

  • Visible damage or wrong pallet received — within 24 hours of delivery
  • Concealed damage discovered after unpacking — within 48 hours of delivery

Claims submitted outside of these windows may not be eligible for review.

Your written claim must include your full name, order number, a clear description of the issue, and all supporting photographs or video documentation.

4. Claim Evaluation & Possible Resolutions

When a valid claim is received within the required timeframe and with the required documentation, our team will review the submission promptly. We may request additional information during the review process, including but not limited to additional photographs or video, a copy of the signed delivery receipt or BOL showing damage was noted, any documentation provided by the freight carrier, and a written description of how the damage was discovered or the error identified.

After completing our review, Ocean Liquidation may, at its sole discretion, offer one of the following resolutions:

  • A partial refund or store credit based on the verified extent of the damage or error
  • A replacement pallet of equal or comparable value, subject to availability
  • Assistance with filing a freight claim directly through the carrier on the buyer’s behalf

Ocean Liquidation does not guarantee any specific outcome or a full refund in any circumstance. Each claim is assessed individually and entirely on its own merits, based on the evidence provided and the applicable freight carrier policies. Our determination following review is final.

5. Non-Refundable Items & Situations

The following circumstances and situations are explicitly not eligible for returns, refunds, store credit, or claims of any kind under this Policy:

  • Change of mind or buyer’s remorse — deciding after purchase that you no longer want the pallet or that the purchase was not the right decision
  • Misunderstanding of liquidation buying — dissatisfaction arising from a misunderstanding of how liquidation pallets work, including the variability of product mix and individual item condition
  • Unsatisfactory resale results — inability to resell items at expected prices, slow sell-through rates, or failure to achieve anticipated profit margins
  • Individual damaged or unsellable items — the presence of broken, missing, non-functional, or unsellable individual units within an otherwise correctly shipped pallet, as this is a normal and expected characteristic of all liquidation inventory
  • Shipping delays — delays in delivery caused by freight carriers, customs processing, weather events, peak freight seasons, or any other circumstances outside of Ocean Liquidation’s direct control
  • Import duties and customs fees — any taxes, duties, customs fees, or import charges incurred by international buyers
  • Pallets sold without a manifest — for pallets listed as no-manifest, the exact product assortment is not guaranteed and any variation from expectation does not constitute grounds for a refund
  • Items intentionally listed as salvage or heavily damaged — where the listing explicitly described the inventory as salvage condition

6. Order Cancellations

Because our inventory moves quickly and pallets are allocated immediately upon receipt of confirmed payment, order cancellations are generally not accepted once a purchase has been completed.

If you believe there has been an error with your order and wish to request a cancellation, you must contact us at sales@oceanliquidation.com within 2 hours of placing your order. Cancellation requests received within this window will be reviewed on a case-by-case basis and are not guaranteed to be approved, as inventory allocation and processing may have already commenced.

Cancellation requests received after this 2-hour window will not be accepted under any circumstances. We strongly encourage all buyers to review product listings, condition descriptions, and all applicable policies thoroughly before completing a purchase.

7. Refund Processing

If a refund is approved by Ocean Liquidation following a valid claim review, the refund will be processed using the original payment method used at the time of purchase. Please allow the following timeframes for approved refunds to be reflected in your account:

  • Credit and debit card refunds — 5 to 10 business days depending on your card issuer
  • Bank transfer refunds — 3 to 7 business days
  • Other payment methods — timelines may vary; our team will communicate the expected timeframe upon approval

Refunds will only be issued for the amount approved following our claim review and will not automatically include shipping fees, surcharges, or other non-product costs unless the claim determination specifically includes those amounts.

8. Warranty Disclaimer

All merchandise sold by Ocean Liquidation is sold without any express or implied warranty unless explicitly stated on the individual product listing. Ocean Liquidation makes no warranties regarding the fitness for a particular purpose, merchantability, or resale value of any item contained within a liquidation pallet. The buyer assumes all risk associated with the purchase and resale of liquidation merchandise.

Where individual items within a pallet carry a manufacturer’s warranty, it is the buyer’s responsibility to pursue any warranty claims directly with the original manufacturer. Ocean Liquidation does not facilitate, process, or guarantee the outcome of third-party manufacturer warranty claims.

9. Governing Law

This Refund & Returns Policy and all related disputes shall be governed by and construed in accordance with the laws of the State of Montana, USA, without regard to its conflict of law provisions. Any disputes arising from or relating to this Policy that cannot be resolved through direct communication with Ocean Liquidation shall be subject to the exclusive jurisdiction of the courts located in Bozeman, Montana.

10. Contact Us

If you have questions about this Policy, need to submit a damage or error claim, or wish to discuss a specific order issue, please contact our customer support team:

Ocean Liquidation Email: sales@oceanliquidation.com Phone: +1 (253) 232-2700 Address: 121 N Rouse Ave, Bozeman, MT 59715, USA

Ocean Liquidation reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Any changes will take effect immediately upon publication on this page. Your continued use of our website and services after any modification constitutes acceptance of the revised Policy.